FAQ

Shipping & Delivery

How quickly will my LumoraVale wardrobe upgrade arrive? We know you're excited to style your new looks! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Highly recommended for upcoming weekend dates, urgent vacation packing deadlines, seasonal holiday hosting, or when you need your luxury apparel delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular choice for expanding your ongoing seasonal wardrobe and closet rotation.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, silhouette-enhancing women's fashion with zero shipping costs on qualifying orders.

How are the clothes packed to ensure they arrive unwrinkled and clean? We treat our premium textiles with absolute reverence! Every LumoraVale garment is meticulously pressed, folded neatly inside an individual, dust-proof and moisture-resistant protective zip pouch to shield it from ambient contaminants. Your entire haul is then shipped inside a sturdy, weather-resistant outer eco-mailer to guarantee your clothing arrives spotless, bone-dry, and ready to wear.

Can I track my shipment? Absolutely. As soon as your order leaves our fulfillment center, you will receive an automated email containing a secure tracking number so you can follow your fashion package straight to your doorstep.

Sizing, Fabric Care & Styling

How do I find my absolute perfect LumoraVale size? A precise fit is the key to an elegant silhouette! We provide a highly comprehensive, burst-waist-and-hip-mapped Sizing Chart on every single product page. Since our premium fabrics incorporate dynamic comfort-stretch fibers, if you are right on the border between two sizes, we recommend sizing down for a sleek, body-contoured fit, or sizing up for a relaxed, breezy aesthetic.

What are the recommended washing instructions to preserve the tailored shape? To maintain the premium fabric softness, vibrant colors, and tailored seam integrity over time:

  • Machine wash cold on a gentle, delicate cycle with a mild, color-safe detergent.

  • Turn garments inside out before washing to protect the exterior fabric face from abrasion.

  • Tumble dry on low heat or lay flat to air dry naturally in the shade. Steam gently or iron on low heat settings if necessary. Avoid harsh chlorine bleaches or heavy industrial fabric softeners.

Will the fabrics shrink or fade after the first wash? No, never. All LumoraVale textiles undergo professional pre-shrunk fabrication and advanced deep-dye fixation processes during production. This heavy-duty textile fortification ensures your garments retain their exact original dimensions, clean structural lines, and rich color saturation wash after wash.

Returns, Wardrobe Exchanges & Quality Claims

What is your return and exchange policy? We want you to dress with absolute joy! For strict quality assurance, fabric hygiene, and cosmetic safety regulations, we accept standard returns and size exchanges only on completely unworn, unwashed clothing items in their original, pristine condition, with all factory product hangtags, security labels, and extra buttons fully attached, packed inside the unopened original protective zip pouch within 30 days of delivery.